1、Q. Which information system allows for easy integration and central data storage?

A. 　customer relationship process

B. 　new service development process.

C. 　order fulfillment process.

D. 　supplier relationship process.

A. 　Discount rate that creates a zero cash flow from assets

B. 　Discount rate which results in a zero net present value for the project

C. 　Discount rate which results in a net present value equal to the project＇s initial cost

D. 　Rate of return required by the project＇s investors

A. 　product variety is low

B. 　demand is predictable

C. 　contribution margins are low

D. 　product variety is high

Marketing

A. 　consumer surveys.

B. 　quality function deployment.

C. 　focus groups.

D. 　the Delphi technique.

A. 　Vision statement

B. 　Servant leadership

C. 　Corporate social responsibility

D. 　Code of ethics

A. 　esteem needs

B. 　self-actualization needs

C. 　love (social) needs

D. 　hygiene needs

A. 　The fairness of the process by which outcomes are allocated in an organization.

B. 　The activity which informs authorities of the wrongdoings of his or her company or

coworkers.

C. 　The obligation of an organization to behave in ethical ways.

D. 　The fairness of the outcomes that individuals receive in an organization.

A. 　The team exhibits an atmosphere of exclusion.

B. 　Active listening is practiced

C. 　Member comments are non-judgemental and focus on factual issues rather than personality conflicts.

D. 　Team members are valued as individuals, recognizing that each person brings a valuable mix of skills and abilities to team operations.

A. 　can be effectively eliminated through portfolio diversification.

B. 　is compensated for by the risk premium.

C. 　is measured by beta.

D. 　cannot be avoided if you wish to participate in the financial markets.

A. 　Productivity

B. 　Mood

C. 　Diversity

D. 　Culture