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2022年第二学期考试题库

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2022年第二学期考试题库

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1、Q. CRM systems help businesses obtain which business objective?

A、　operational excellence

B、　new products and services

C、　improved decision making

D、　customer and supplier intimacy

答案：D

2022年第二学期考试题库

1、Q. Regarding control charts, a type I error refers to concluding that the process is:

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1、Q.( )means that he/she has ability that carry out his work successfully and he/she’s belief.

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1、Q. When a bank offers web self-service for customers to answer their questions, the primary outcome is:

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1、Q. is the obligation of an organization to behave in ethical ways in the social environment in which it operates.

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1、Q. What is a string of bits, usually 8, used to store one number or character in a computer system?

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1、Q. Which of the following teams is more likely to be made up of employees from about the same hierarchical level but different work areas?

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1、Q. The blind unwillingness of a cohesive group to consider alternatives is called

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1、Q.( )is choosing how many to order or make each time an order is planned.:

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1、Q. The quality tool which helps focus on the most important problem areas based on the 80-20 rule is:

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1、Q. Which of the following does not describe the dimensions of knowledge in a firm?

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2022年第二学期考试题库

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单选题

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2022年第二学期考试题库

1、Q. CRM systems help businesses obtain which business objective?

A、　operational excellence

B、　new products and services

C、　improved decision making

D、　customer and supplier intimacy

答案：D

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2022年第二学期考试题库

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2022年第二学期考试题库

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1、Q. Regarding control charts, a type I error refers to concluding that the process is:

A. 　in control when it is not in control

B. 　incapable when it is capable

C. 　out of control when it is in control

D. 　capable when it is not capable

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1、Q.( )means that he/she has ability that carry out his work successfully and he/she’s belief.

A. 　Reinforcement theory

B. 　Self-efficacy

C. 　Expectancy theory

D. 　Emotional Intelligence

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1、Q. When a bank offers web self-service for customers to answer their questions, the primary outcome is:

A. 　adds value.

B. 　manages risks.

C. 　reduces costs.

D. 　creates a new opportunity.

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1、Q. is the obligation of an organization to behave in ethical ways in the social environment in which it operates.

A. 　Vision statement

B. 　Servant leadership

C. 　Corporate social responsibility

D. 　Code of ethics

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1、Q. What is a string of bits, usually 8, used to store one number or character in a computer system?

A. 　bit

B. 　byte

C. 　data item

D. 　data record

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1、Q. Which of the following teams is more likely to be made up of employees from about the same hierarchical level but different work areas?

A. 　problem-solving

B. 　self-managed work

C. 　cross-functional

D. 　traditional

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1、Q. The blind unwillingness of a cohesive group to consider alternatives is called

A. 　paradigm paralysis

B. 　social loafing

C. 　groupthink

D. 　dialectical inquiry

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1、Q.( )is choosing how many to order or make each time an order is planned.:

A. 　Quantity determination

B. 　Package sizing

C. 　Lot sizing

D. 　Grouping

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1、Q. The quality tool which helps focus on the most important problem areas based on the 80-20 rule is:

A. 　brainstorming.

B. 　check sheets.

C. 　Pareto analysis.

D. 　cause-and-effect diagrams.

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1、Q. Which of the following does not describe the dimensions of knowledge in a firm?

A. 　It is contextual and applicable only in relevant situations.

B. 　It is intangible.

C. 　It is subject to the laws of diminishing returns.

D. 　It is a cognitive event involving mental models.

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